Market Leaders in the Design and Build of Engaging Brand Experiences

Privacy Policy and Terms and Conditions

Privacy Policy

At Merit Display Ltd we respect your privacy and we promise to:

Use your personal information only to provide you with the information you have requested or have agreed to receive. Keep your data safe and secure and process it in a manner that follows your wishes. Assist you to change your mind at any time about the communications you have signed up to receive. Only disclose your data to third parties for marketing purposes when you have given approval to do so.

About Merit Display Ltd

Merit Display Ltd’s registered office address is 20 Canley Road, Coventry Business Park, Coventry, CV5 6BH. The company is registered in England, company number 08640091.

Where your data is held

Your data is held on secure servers in the UK, and will be stored under the robust security measures described below. We do not transfer your data outside of the EEA and comply absolutely with the protection offered to you under the Data Protection Act 1998.

Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Information Use

We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Types of communications

By submitting your email address you are consenting to receive the particular piece of information you requested, as well as allowing us to send you appropriate and useful communications. This includes, but is not limited to; invitations to our events, our latest assets (including blog posts, whitepapers, guides, reports, infographics, videos, and case studies) and promotional offers on products and services. We would also like to keep you abreast of the charity events and initiatives we partake in.

If you are a customer of Merit Display, you will also receive periodic regular updates. These updates will highlight information relevant to the services we deliver. At any time, you can stop receiving emails from us using the link in the footer of the email.

Data Security

When you give your personal data to Merit Display Ltd we will process that data in accordance with our responsibilities under the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other relevant legislation.

We will keep your data safe and secure. To prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data while in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf. Any outside suppliers are under strict contractual terms to mirror the security policies that we currently have in place.

What we do with your data – and what we don’t do

We will process the data you supply in order to provide any service you have requested when you sign up on our website. We will only use your personal data for the purposes you have permitted and we will not share it for marketing purposes outside of Merit Display Ltd unless you have given us permission to do so.

Retention of personal information

We retain personal information that you provide us as long as we consider it potentially useful in contacting you about our services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting out and unsubscribing” below.

Opting out and unsubscribing

Reviewing, correcting and removing your personal information

If you provide us with your personal information, you have the following rights with respect to that information:

* To review the user information that you have supplied to us.
* To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us.
* To request that your user information not be used to contact you.
* To request that your user information be removed from any solicitation list that we use
* To request that your user information be deleted from our records.
* To exercise any of these rights, please contact us at We will promptly change, correct, or delete your information and notify you of the action we have taken.

Links to other websites

Our website may provide links to resources that we believe to be useful. These links will lead you to websites operated by third parties that operate under different privacy policies. Should you choose one of these links you will be leaving the Merit Display Ltd site for a site over which we have no control.

Cookie policy

Our website uses cookies, which are small files that are downloaded to your computer, to improve your experience.

This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies read more here.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.

Our own website function cookies.

We use cookies to make our website work. There is no way to prevent these cookies being set other than to not use our site.

Social website cookies

So you can easily “Like” or share our content on social media channels like Facebook and Twitter we have included sharing buttons on our site.

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (how long they spend on the site, what page they look at etc. This helps us to continuously improve our website.

We use Google Analytics. Privacy policy:

Advertising cookies

Cookies are widely used in online advertising. Neither Merit Display, advertisers, nor our advertising partners can gain personally identifiable information from these cookies. We only work with advertising partners who work to accepted privacy standards.

You can learn more about online advertising at
You can opt-out of almost all advertising cookies at

Remarketing cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at any time as explained above.

Changes to our privacy policy

Any changes we may make to our Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy. If you do not agree or consent to these updates or changes, do not continue to use the website.


Questions, comments, and requests regarding this Privacy Policy should be addressed to

Terms & Conditions


1.1 These terms and conditions form the entire agreement between Merit Display Ltd 20 Canley Road, Coventry Business Park, Coventry, CV5 6BH, (“the Seller”) and the Customer (“the Customer”) whose name appears on the acknowledgement of order (“the Acknowledgement of Order”) or invoice for the sale and purchase of goods or for the supply of services appearing on the Acknowledgement of Order or the invoice (“the Goods”).

1.2 No order submitted by the Customer shall be deemed to be accepted by the Seller unless and until the Acknowledgement of Order or the invoice has been issued to the Customer.

1.3 Unless otherwise agreed in writing by the Seller these terms and conditions shall supersede any earlier sets of conditions of sale appearing in a catalogue or elsewhere and shall override any terms or conditions stipulated or incorporated or referred to by the Customer whether in an Acknowledgement of Order or in the course of negotiations or at any time.

1.4 The Seller reserves the right to withhold further supplies in the event of any breach of any these terms and conditions or for any other reason which the Seller considers warrants such action and such action shall not give rise to any liability whatever on the part of the Seller to the Customer.

1.5 Orders are accepted by the Seller subject to availability of stock. The Seller reserves the right to deliver the goods in two or more installments. Time of delivery shall not be of the essence of this agreement.

1.6 These terms and conditions are subject to the laws of England and Wales.

2. Payment Terms

According to the nature of the order the Seller may require payment of part or all of the purchase price in advance at the time of the order and/or at the time of delivery. The terms of payment shall be as stated on the Acknowledgement of Order or on the invoice issued to the Customer. The Seller may charge interest on outstanding monies at the rate of 2% per month on a daily basis from the date when the sum becomes due until the date of actual payment.

3. Prices

3.1 The Seller will make every reasonable effort to maintain quoted prices but reserves the right to amend any of its prices without prior notice.

3.2 Orders are accepted on condition that the Goods will be invoiced at prices ruling at the date of delivery.

3.3 The Seller reserves the right to revise the quoted price in the case of an inadvertent error in the original quotation notice of which and an explanation of which is given to the Customer before delivery.

3.4 Responsibility remains with the Customer to ascertain whether the prices in his possession are valid at the time of invoicing.

3.5 All prices exclude Value Added Tax (VAT) which will be added at the appropriate rate in respect of all goods chargeable with VAT.

4. Orders and Specifications

4.1 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.

4.2 The Customer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Customer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the contract in accordance with its terms.

4.3 If the Goods are to be manufactured or any processes are to be applied to the Goods by the Seller in accordance with a specification submitted by the Customer, the Customer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person which results from the Seller’s use of the Customer’s specification.

4.4 The Seller will do all that it can to meet the Customer’s Order but the Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods if the delay or failure was due to any cause beyond the Seller’s reasonable control.

4.5 The Customer shall be entirely responsible for the suitability of the design and specification of the Goods and the fitness of the Goods for the Customer’s purpose.

4.6 The Seller reserves the right in its absolute discretion to refuse to accept artwork supplied by the Customer or to refuse to commission artwork to the Customer’s specification. This right is reserved notwithstanding prior acceptance of the Order by the Seller.

4.7 The Customer shall be responsible for approving prior to the commencement of the contract a proof copy of any artwork provided under the contract. Where the Customer fails to exercise this right, the artwork provided shall be chargeable to the Customer in accordance with these terms and conditions.

4.8 The Customer shall be responsible for ensuring prior to the commencement of the contract that the proof copy of any artwork is colour matched to the Customer’s requirements. Where the Customer fails to exercise this right, the artwork provided will be chargeable to the Customer in accordance with these terms and conditions.

4.9 No order which has been accepted by the Seller may be cancelled by the Customer except with the agreement in writing of the Seller and on terms that the Customer shall indemnify the Seller in full against all loss, costs, damages, charges and expenses incurred by the Seller as a result of cancellation.

5. Delivery

5.1 Delivery of the Goods shall be made by the Customer collecting the Goods at the Seller’s premises at any time after the Seller has notified the Customer that the Goods are ready for collection or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place.

5.2 The Seller will make all reasonable endeavours to effect delivery of the Goods by or about the quoted delivery date but all dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused.

6. Risk and Property

6.1 Risk of damage to or loss of the Goods shall pass to the Customer:-

(a) In the case of Goods to be delivered at the Seller’s premises, at the time when the Seller notifies the Customer that the Goods are available for collection or

(b) In the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery or, if the Customer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.

6.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision on these conditions, the property in the Goods shall not pass to the Customer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other Goods agreed to be sold by the Seller to the Customer for which payment is then due.

6.3 Until such time as the property and the Goods passes to the Customer the Seller shall be entitled at any time to require the Customer to deliver up the Goods to the Seller and if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the Goods are stored and repossess the Goods.

6.4 The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller but if the Customer does so all monies owing by the Customer to the Seller shall forthwith become due and payable.

7. Warranties and Liability

7.1 Details of damages-with supporting images, errors &/or shortages MUST be sent in writing to Merit Displays Ltd, within 3 calender days of receipt of goods. Delivery issue claims outside of 3 calender days may be rejected.

7.2 If Goods which have been ordered by the Customer are not delivered then the Customer must notify the Seller within seven days after receipt of the invoice for the Goods and must confirm such notification in writing within ten days of receipt of the invoice.

7.3 If Goods in respect of which a defect is alleged are proved to be defective to the satisfaction of the Seller, then the Seller will at its option either replace such Goods free of charge or refund the price thereof.

7.4 The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by or approved by the Customer nor in respect of the fitness of the Goods for the Customer’s purpose; any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the goods without the Seller’s approval; or if the total price for the goods has not been paid by the due date for payment.

7.5 Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Customer by reason of any representation (unless fraudulent) or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Customer.

7.6 The total liability of the Seller to the Customer under this clause shall in no case exceed the price of the Goods.

7.7 The Seller will not accept the return of Goods no longer required or incorrectly ordered unless.

7.7.1 The Customer has the Seller’s prior agreement to accept such return and;

7.7.2 The Goods are in their original condition and;

7.7.3 The Customer agrees to be responsible for the cost of carriage and all risks up to and including delivery of the returned Goods to the Seller’s premises.

8. Used Goods

In the case of previously used Goods, it is expressly agreed that the Goods are sold as seen and without warranty and that the Seller shall be under no liability in respect of any defect in the Goods which would have been apparent on reasonable inspection prior to the delivery of the Goods to the customer whether or not such inspection has taken place.

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